Ready to upgrade?
Here are your options:
Customer-installed upgrades
Utilize our self-serve portal to get your software updated to the latest version
Log into the
Support Portal to
download the latest software and for
installation instructions. If you have any questions, and have an account in our Support Portal, please
open a ticket (Type=Software Consult). If you do not have an account, fill in the form below to have a member from our Customer Success team contact you.
Need Sandvine help?
Let us help you through the process
Sandvine has a broad range of value-added services to help customers perform their software upgrades. If you would like to discuss your options, and have an account in our Support Portal, please open a ticket (Type=Software Consult). If you do not have an account, fill in the form below to have a member from our Customer Success team contact you.
Planning an expansion?
Upgrade to unlock expansion potential
Adopting Sandvine’s latest Active Network Intelligence (ANI) portfolio products (i.e., ANI Portal, ActiveLogic, Maestro, Insights, and Elements) requires being on the latest release. We have a promotion, ANI Fresh Start, which will start you on this journey. We can plan your upgrade and offer a commercial incentive as part of your next expansion. If you have an account in our Support Portal, please open a ticket (Type=Software Consult). If you do not have an account, fill in the form below to have a member from our Customer Success team contact you.
Continue using existing software version
If you choose, you can continue to use the version of software that you are currently running. Out of support releases will receive only critical restoration support and best effort case resolution. Sandvine will
no longer provide updates or support for those versions, including signature updates, and therefore your solution and business continuity are at risk.
If you don't have an account in our Support Portal, fill out the form below to be contacted by a member of our Customer Success team.
