Customer Support

Sandvine begins our support cycle in the early product design stages so we can provide the most professional and efficient support. We continue our support through the entire product lifecycle, ensuring that your customers are satisfied with their broadband network. All of Sandvine's services offerings are designed to create a satisfying customer experience where your expectations are not only met, but exceeded.

Sandvine support portal

The Sandvine Support Portal is positioned at the core of our customer support operation. Our support engineers can provide 24x7 support to our customers located anywhere in the world. We provide customers with access to self-service tools, product and technical documentation, knowledge base solutions, and the resources of the entire company.