Title

Software Escalation Engineer

Location

Bangalore, India

Description

Demonstrate outstanding communication and problem solving skills by working in a small team of high performing, highly dedicated software engineers who support our Customer Advocacy department as the highest escalation point for product issues observed at customer deployments. As a member of one of these teams you will work with team members to triage, investigate, debug and take to root cause product defects that have occurred at customer deployments.

Skills

• 2 – 5 years experience
• Outstanding written and verbal communication skills
• Excellent problem solving skills with a strong technical aptitude
• Programming knowledge (C/C++)
• Networking knowledge (TCP/IP, ATM, Ethernet, IP routing, networking protocols, SNMP)
• Working knowledge of one of: FreeBSD, Linux, Unix
• Knowledge of network packet processor programming

Only qualified candidates that meet the needs of the position will be contacted